What Data We Collect and Why We Hold It
When you register, we collect the details you submit — name, contact number, email address and account credentials. Every deposit or withdrawal you complete via GCash, Maya or InstaPay generates a transaction record tied to your account wallet; we keep those records to process payments accurately
-
1
and to meet our internal audit requirements. If you reach out through live chat or email support, the conversation is logged so our team can follow up consistently. We also collect device and session data — browser type, operating system, IP address and pages visited —
-
2
which helps us identify unusual access patterns and keep your account secure. We do not sell your personal information to third parties for marketing. Data is shared only with payment processors like GCash, Maya and InstaPay to complete your transactions, and with technical service providers who
-
3
operate under strict confidentiality terms. How long we hold data depends on the nature of the record: active account data is retained while your account is open, and transaction logs are kept for the period required by our internal compliance framework. Access to your data and
-
4
the availability of certain account features depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.